Privacy Policy

Our Commitment to Privacy

At Glimmer Forge Valor Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

We collect information you provide directly to us, such as when you:

• Make a reservation or stay at our hotel
• Create an account on our website
• Subscribe to our newsletter or promotional emails
• Contact us with inquiries or feedback
• Use our facilities and services

Types of Information Collected

The personal information we collect may include:

• Contact Information: Name, email address, phone number, mailing address
• Payment Information: Credit card details, billing information
• Identification Information: Government-issued ID, passport information
• Stay Preferences: Room preferences, special requests, accessibility needs
• Communication Records: Records of your communications with us

How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your hotel reservations and stays
• To provide and improve our services and facilities
• To communicate with you about your reservations and our services
• To send promotional materials and special offers (with your consent)
• To comply with legal obligations and security requirements
• To prevent fraud and ensure the safety of our guests and staff

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to comply with legal processes
• To protect the rights, property, or safety of our hotel, guests, or others
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection and privacy practices

Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Guest registration information is typically retained for seven years in accordance with Canadian regulations.

International Transfers

Your personal information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure appropriate safeguards are in place to protect your data.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.